I prepared the field configuration and assigned it to the project but the app does not seem to work.
Make sure you are familiar with Limitations of the application.
It is possible that some installed app conflicts with our app e.g. “Behaviours - ScriptRunner for Jira Cloud”.
Please send us a HAR file to support@bigfigtree.com, so we can check if this is the case. Use the following steps to catch the HAR file:
reload the Jira page
click “Create” button in Jira top menu to open Create issue dialog
download the HAR file
Here is Atlassian ticket where you can track the applications conflict problem - https://ecosystem.atlassian.net/browse/FRGE-1241