Troubleshooting

I prepared the field configuration and assigned it to the project but the app does not seem to work.

1. Make sure you are familiar with Limitations of the application.

2. Open the Jira page and reproduce the problem, next open the JavaScript Console and check if there are any errors or warnings related to the problem.
   Find messages starting with “DefaultValuesApp:” .
   Collect all message and attach them to your support request.

3. It is possible that some installed app conflicts with our app e.g. “Behaviours - ScriptRunner for Jira Cloud”.
   Please send us a HAR file to support@bigfigtree.com, so we can check if this is the case.
   Use the following steps to catch a HAR file:

• open the Jira page

• open developer tools on the page e.g. Chrome DevTools

• reload the Jira page

• click “Create” button in Jira top menu to open Create issue dialog

• download the HAR file

The app is not accessible and an error page is displayed

This information is provided by Atlassian in ECO-663.

Please follow https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/.

To ensure seamless access to Forge apps installed, firewalls or security rules need to be configured to allow traffic from hostnames that follow the pattern https://<appidentification>.cdn.prod.atlassian-dev.net.

This configuration is essential for the proper functioning of our app within your network environment. If you face further issues, these are the specific IPs you will need to enable in your firewall config: